Questions
Did not find your answer? Call or message our front desk on LINE, daily 08:00–22:00.
What are the check-in and check-out times?
Check-in from 14:00, check-out by 12:00. Arriving after 22:00? Call ahead and the night team will wait for you.
Can I check in early or check out late?
On availability. Late check-out to 14:00 is free for direct bookings, to 18:00 costs 50% of the nightly rate, after that a full night.
Do children stay free?
Children up to 5 stay free in existing beds. Ages 6–11 needing a rollaway are 1,200 THB per night with breakfast. 12 and over count as adults.
Do prices include tax?
Website prices include 10% service charge and 7% VAT. There are no hidden fees.
Can I get a full tax invoice?
Yes. Enter the company name, 13-digit tax ID and address when booking or before check-out and we issue it on departure.
How does the non-refundable rate work?
10% cheaper, paid in full when you book, and not refundable if you cancel or do not arrive. Dates cannot be changed.
What refund do I get if I cancel?
Flexible rate: 7+ days before arrival full refund, 3–6 days 50%, under 3 days none. New Year and Songkran: 30+ days full, 14–29 days 50%. Refunds are transferred within 7 working days.
What do I need at check-in?
An ID card or passport for every guest, as required for hotel guest registration. For foreign guests we file the immigration notification (TM.30) within 24 hours.
Can I bring my dog?
Dogs are welcome in Forest Pavilions only, 800 THB per night, up to two. Select it when booking.
Do you offer a transfer from Pak Chong station?
Yes, 900 THB return for up to four guests. Book at least 24 hours ahead as an extra during booking.
When is the mist season?
November to February, between 05:30 and 08:00. Nights drop to 12–18 °C, so bring a warm layer.
How can I pay?
Deposit by PromptPay or bank transfer to our company account. The balance is paid at check-in by cash, card or transfer.