Booking terms & policies

Rates and taxes

Two rates are sold for every room. Flexible includes breakfast for two and needs a 50% deposit, with the balance paid at check-in. Non-refundable is 10% cheaper, also includes breakfast, and is paid in full when you book. All prices include 10% service charge and 7% VAT. Full tax invoices are issued in the name given at booking.

Cancellation

Flexible rate: cancel 7 or more days before arrival for a full refund of what you paid, 3–6 days before for 50%, later or no-show for no refund. New Year and Songkran: 30+ days for a full refund, 14–29 days for 50%. Non-refundable bookings cannot be cancelled or moved. Refunds go back to the paying account within 7 working days. Flexible bookings can move dates once within 60 days, subject to availability: message or call us to arrange it.

Paying online

Online bookings hold the room for 30 minutes while you pay by PromptPay or transfer and attach the slip. Unpaid bookings are released automatically. We confirm slips within 30 minutes during office hours.

Check-in and check-out

Check-in from 14:00, check-out by 12:00. Late check-out to 14:00 is free for direct bookings when the room is free; to 18:00 costs 50% of the nightly rate.

Guest registration

Every guest shows an ID card or passport at check-in, as required for hotel guest registration. For foreign guests we notify the Immigration Bureau of the stay (TM.30) within 24 hours.

Children and extra beds

Children up to 5 stay free in existing beds. Ages 6–11 who need a bed, and extra adults, use an extra bed at 1,200 THB per night with breakfast. Ridge Suites and Pool Villas take one extra bed, Forest Pavilions two, Mist Rooms none.

Pets

Dogs are welcome in Forest Pavilions only, 800 THB per dog per night, up to two dogs. Please select them when booking.

House rules

Quiet hours 22:00–07:00. No smoking inside rooms (500 THB cleaning fee). Fires only in the fire pits we provide. Visitors who are not registered guests leave by 22:00.

Privacy

We collect your name, contact details, stay details and ID for guest registration, only to manage your stay, meet legal duties and, if you opted in, send news. Details of foreign guests are shared with the Immigration Bureau as the law requires. We keep booking records for 24 months after departure, then delete or anonymise them. You can ask to see, correct or delete your data, or withdraw consent, by e-mailing stay@baanmok.example. We never sell guest data.

บริษัท บ้านหมอก รีทรีต จำกัด (ตัวอย่าง) · Tax ID 0305567001234 · ใบอนุญาตประกอบธุรกิจโรงแรม เลขที่ 30/2567 (ตัวอย่าง)