Questions
Can I order a cake for today?
Ready cakes (chocolate, strawberry, basque) can be written on the spot. Designed cakes need 2 days, fondant or photo prints 3-5 days, tiered cakes 7-14 days; the cake builder shows the earliest date.
How many people does each size serve?
1 lb (6") 4-6, 2 lb (7") 8-10, 3 lb (8") 12-16, 5 lb (10") 18-24; more with party-size slices.
Is there a deposit?
Under ฿1,500 pay in full; from ฿1,500 a 50% deposit; from ฿10,000 40% with the balance seven days before. PromptPay with an instant deposit receipt.
Can I change or cancel?
Free changes until 72 hours before (7 days for fondant or tiered). Cancel before the cut-off for store credit; after production starts the deposit is kept.
How long can the message be?
Up to 25 characters free in Thai, English or Chinese; longer hand-piped messages are ฿80.
Can you print a photo on the cake?
Yes: upload a photo of at least 1,000 px and confirm you may use it. We delete it within 30 days and do not print copyrighted characters.
Do you deliver cakes? Will it arrive safely?
Our own riders in insulated boxes; cars for large or tiered cakes. ฿70-600 by zone. We photograph every cake before boxing; damage in transit is remade or refunded.
Can I choose a delivery time?
Choose a one-hour window between 10:00 and 19:00; the rider calls the recipient ten minutes before.
Eggless, gluten-free or vegan cakes?
Eggless sponge is available but made in a kitchen that uses egg. Gluten-free sponge is by quote and cannot be certified gluten-free.
I have a food allergy
Every product shows Thai-format allergen information computed from its recipe. Tell us at checkout; the note goes on the production sheet and is deleted after delivery.
What is left today?
See "Baked today" for what is left and when the next batch comes out; pre-order to be sure.
How long do cakes keep?
Cream cakes 2-3 days chilled, basque 4, banana loaf and brownies 5, cookies 2-3 weeks. No preservatives; every label shows the date.
Snack box minimum?
Minimum 20 boxes, order by 14:00 for the next day, free delivery from ฿3,000, company tax invoice, logo stickers ฿3 per box.
Can I get a full tax invoice?
Yes, enter the company name, 13-digit tax ID and branch when ordering.
When do festive pre-orders open?
Christmas opens 1 Nov, Chinese New Year and Valentine early Jan, Mother's Day early Jul, with 10% early-bird.
Do you supply cafés?
Cafés, hotels and caterers: 65-75% of retail, morning routes, 15-45 day credit, edit tomorrow's order by 14:00 from a private link.
Wedding cakes and tastings?
Book 4-8 weeks ahead; tastings ฿500, credited when you order.
The cake is damaged or not as agreed
Tell us the same day with a photo; we compare with our QC and handover photos and remake or refund if it is on us.