Order terms & privacy

Pre-orders and pickup

Prices include VAT. Part of every bake can be pre-ordered; we set it aside for your 15-minute slot and hold it for 30 minutes after. Unpaid PromptPay orders are released after 30 minutes.

Custom cakes

The earliest date depends on the design (fondant, photo prints and tiers need longer) and on our decorators’ schedule. Orders under 1500 baht are paid in full; larger orders pay a 50% deposit (40% from 10000 baht, balance 7 days before). Free changes until 72 hours before (7 days for fondant or tiered cakes). Cancel at least 72 hours before pickup for a full refund; after that the deposit covers ingredients and work already done. Reference pictures are a guide and handmade decoration varies. Every cake is photographed before boxing; if it is damaged in our delivery or not as approved, tell us the same day with a photo and we remake or refund it.

Photo cakes

You confirm you may use the photo. We use it only for your cake, never for marketing, and delete it 30 days after handover. We do not print copyrighted characters or logos without permission.

Snack boxes and festive orders

Snack boxes: minimum 20, order by 14:00 for the next day, free delivery from 3000 baht. Festive orders follow each campaign’s order and pickup windows with a deposit; quantities are limited.

Allergens

Allergen information is computed from our recipes in the format of the Thai food-label notices. Our kitchen shares wheat, egg, milk and nuts, so nothing is guaranteed allergen-free. Allergy notes you give us are health data: we use them only for that order and delete them after delivery.

Wholesale

Trade prices exclude VAT. Customers may change a delivery until 14:00 the day before. Invoices are issued monthly with the agreed credit term; please note any shortage or damage on the delivery note at handover.

Baking classes

Seats are confirmed when paid. Cancel up to 48 hours ahead for a full refund, or move to another session once.

Rewards

1 point per 25 baht. Points expire after 12 months; redemptions at the counter need a staff PIN.

Your personal data (PDPA)

We use your name, phone and address only to make and deliver your order, booking or rewards. Marketing messages are sent only if you opt in separately. Member data is kept until you delete your account or after 24 months of inactivity; tax documents are kept as the Revenue Code requires. Contact us on LINE @obun.bakehouse to see, correct or delete your data.

บริษัท อบอุ่น เบคเฮาส์ จำกัด (ตัวอย่าง) · Tax ID 0105566012344 · version 2026-11