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Questions

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What is the minimum order?

Base formulas start at 1,000 units (see each product). Trial runs from 500 units carry a 25% small-batch surcharge, and a batch must meet the mixing tank minimum weight.

How is formula development charged?

Base formulas carry no fee. A custom formula costs 10,000 THB including three sample rounds, credited in full when you order production. Extra rounds are 3,000 THB each.

How do payments work?

50% deposit when you accept the quotation and 50% before delivery. Production starts once the deposit and all packaging are in. Prices include 7% VAT.

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How long does it take?

Cosmetics take about 60–75 days from brief, supplements about 120 days because registration is longer. Production time counts from the day all packaging arrives; the calculator shows each product.

Can I get samples first?

Yes. Three base-formula samples are free and ship within 7 working days; custom formulas ship a first round within 14 days.

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Who files with the Thai FDA?

It is filed in your brand name (a Thai person or company); we prepare and submit it for you. The 10-digit cosmetic number is valid three years and renewed within six months before expiry.

How are supplements different?

Supplements need food registration with a 13-digit serial number, about 30 working days, and the label must carry the boxed statement that the product does not prevent or cure disease.

What claims can I make?

Claims must be true and supported. No curing disease, instant whitening or "no side effects". We check your label before printing, but the brand owner is responsible for advertising.

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Who owns the formula?

Base formulas belong to us and may be used by other brands (with your own scent, colour and strength). Custom formulas belong to you by contract and are never made for anyone else. Every project is under NDA.

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Can I supply my own packaging?

Yes, with a handling fee of 0.5 THB per unit. Deliver everything before production with 3% spare for wastage.

What are the minimums for printed or custom bottles?

Stock bottles with stickers add no minimum. Silkscreen or hot-stamping carries a one-off set-up fee. Custom-mould bottles usually need about 50,000 pieces per design.

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Do you issue a COA?

Every lot has a COA with pH, viscosity, microbial and heavy-metal results, lot number, manufacturing and expiry dates, and we keep six retention samples until a year after expiry.

Do you test stability?

Accelerated testing at 40 °C / 75% RH at months 0, 1 and 3 runs alongside other stages without delaying the project.

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Can you produce for export?

Yes. We arrange a Certificate of Free Sale in about 14 working days with English COA and MSDS; designated lines are halal certified.

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