Appointment & privacy policy

Booking and deposits

Most visits need no deposit. Treatments that reserve a long block of chair time (implants, veneers, orthodontics, root canals, whitening, crowns, night guards) take a deposit of 1,000–5,000 THB by PromptPay within 60 minutes of booking; it is deducted from your bill on the day. Please arrive 10 minutes early.

Rescheduling, cancelling and missed visits

Move or cancel from your confirmation link up to 24 hours before. A deposit moves with the appointment, or is refunded within 7 working days if you cancel in time. Later than that, please call; a missed visit without notice forfeits the deposit. After 2 missed visits without notice, every future booking needs a deposit.

Late arrival

If you are more than 15 minutes late we may need to shorten the treatment or move it, so the next patient is not kept waiting.

Payment, receipts and social security

Pay after treatment by cash, card, PromptPay or transfer. Multi-stage treatment comes with a written plan and price before anything starts. Receipts show the clinic licence and your dentist’s licence number for insurance claims. The social security dental benefit covers up to 900 THB per calendar year for check-ups, cleaning, fillings, extractions and wisdom teeth; bring your ID card.

Health questionnaire

Tell us about medicines and conditions in the booking questionnaire or at the desk, especially blood thinners, heart conditions, pregnancy and allergies to anaesthetic or latex. Your dentist reviews it before every procedure. Never stop a prescribed medicine on your own before a visit.

Your personal and health data (PDPA)

We collect your name, contact details, date of birth, health questionnaire and dental records to provide and follow up your treatment. Health data is sensitive under section 26 of the Personal Data Protection Act, so we ask for your explicit consent separately. Reminders and news are sent only if you opt in. Dental records are kept for 10 years after your last visit, then destroyed. You may ask to see, correct, receive a copy of, or withdraw consent for your data at any time by contacting the clinic; we reply within 30 days. Before/after photos are published only with separate written consent.

บริษัท ลูเมน เดนทัล จำกัด (ตัวอย่าง) · ใบอนุญาตประกอบกิจการสถานพยาบาล เลขที่ 10110000999 (ตัวอย่าง) · ทพญ. พลอยไพลิน ธาราวงศ์ (ท.12345) ผู้ดำเนินการสถานพยาบาล