Policies & privacy

Orders and pickup

Prices include VAT. Choose a 15-minute slot; drinks wait on the online-order shelf for 20 minutes, after which we remake iced drinks free once. Unpaid PromptPay orders are cancelled after 15 minutes.

Celebration cakes

Each cake shows its notice period. A 50% deposit confirms the order; cancel up to 48 hours before pickup for a full refund, after that the deposit covers ingredients already bought.

Beans and shipping

Every bag shows its roast date. We ship on roast days (Monday and Thursday) and never sell beans more than 45 days after roasting. Damaged parcels are replaced if you send a photo within 3 days.

Workshops

Seats are confirmed when paid. Cancel up to 48 hours ahead for a full refund, or move to another session once.

Rewards

1 point per 25 baht and a stamp for each drink of 60 baht or more. Points and stamps expire after 12 months and redemptions need a staff PIN at the counter.

Your personal data (PDPA)

We use your name and phone only to run your order, booking or rewards. Marketing messages are sent only if you opt in separately, and you can stop them any time. We keep member data until you delete your account or after 24 months of inactivity; tax documents are kept as the Revenue Code requires. Delete your account from your member card, or ask us at hello@baankhua.example.

บริษัท บ้านคั่ว คอฟฟี่ โรสเตอร์ จำกัด (ตัวอย่าง) · Tax ID 0105562012345 · version 2026-11